Interviewing: it’s the last line of defence in your hiring process, but for some recruiters, it just doesn’t get the attention it deserves. Although it sounds counter-intuitive, small boutique firms will typically have far better, more tailored and more comprehensive interview processes than large international businesses, manufacturers or hospitality chains. When a hotel has to fill, for example, one hundred entry-level hospitality jobs in Singapore, or two hundred hotel jobs in Hong Kong, the understandable focus on attracting and finding a great pool of candidates can sometimes distract from that necessary last step of effective interviews.
But Asia Caterer knows that it isn’t enough to make sure that candidates for hotel jobs in Hong Kong or other busy hospitality markets are right for the job in terms of experience, qualifications, and easily tested skills such as language knowledge or good numerical reasoning. Filling roles for hotel jobs in Singapore or Hong Kong with truly wonderful people might require a whole boatload of other, difficult to test skills. These include soft skills like friendliness, passion, analytical thinking and imagination. In addition, it’s very useful to know how your potential candidate might react to one of the many unpredictable and diverse situations that come up within the workday of people working in hospitality jobs in Singapore.
For instance, how would a housekeeping manager handle two employees who she suspects of switching shifts without permission? How might a waiter react to an inappropriate remark by a valued customer? No two days are ever the same in busy hotel jobs in Singapore, and recruiters need to make sure the people who eventually fill the roles are truly the best candidates possible.
That’s why Asia Caterer helps those recruiters, by helping them craft interview questions that will do more than tick boxes, and will help the interviewers to see past trivial qualities.
Unfortunately, many new hotels have relatively inexperienced managers interviewing candidates for hotel jobs in Singapore and other ‘boom’ countries in south Asia. This can be seen as hospitality companies being ‘victims of their own success’ – sometimes, expanding fast means that you slip up on the little things. Luckily, Asia Caterer’s services can help them to develop a set of interview questions specifically designed to explore candidates’ soft skills, mimic stressful situations, and eliminate unconscious interviewer bias, meaning that those recruiting for hospitality jobs in Singapore can feel much more confident about their new hires.